Discover exciting career opportunities at Ninja Mart

Key Responsibilities :

• Sales Support & Coordination:
• Act as the main point of contact for sales teams, providing operational support to ensure the smooth execution of sales activities.
• Oversee order processing, ensuring all orders are placed, processed, and fulfilled accurately and on time.

• Customer Service & Retention:
• Address customer inquiries and complaints, working with internal teams to resolve issues related to order discrepancies and delivery delays.
• Develop and implement retention strategies to improve customer satisfaction and build long-term relationships.

• Order Issue Resolution:
• Monitor and resolve order-related issues by coordinating with logistics and warehouse teams, ensuring any discrepancies are addressed promptly.
• Proactively identify potential bottlenecks in the order cycle and implement corrective actions to minimise disruptions.

• Cross-Functional Coordination:
• Serve as a liaison between the sales, logistics, and customer service teams to streamline order processing and issue resolution.
• Facilitate communication between departments to improve efficiency and ensure alignment on business objectives.

• Sales Reporting & Insights:
• Track and analyse sales performance, order fulfilment, and customer service metrics to identify areas for improvement.
• Generate and present reports that provide insights into order statuses, customer satisfaction, and sales team performance.

Requirements :

• Bachelor’s degree in Business Administration, Sales, Logistics, or a related field.
• Minimum 1 year of experience in a sales support, customer service, or order management role, ideally within the FMCG or logistics industry.
• Proven track record of coordinating cross-functional teams and resolving customer service issues efficiently.
• Experience in using CRM or order management systems to track and report on sales activities
• Excellent coordination and time management skills
• Strong problem-solving abilities and exceptional customer service skills.
• Effective communication skills and collaboration with cross-functional teams
• High attention to detail and technical proficiency in managing order systems and reporting.

Job Responsibilities :

Strategic Alignment

• Partner with the HOD and senior leadership teams to ensure communication and alignment of strategic goals.
• Collaborate with Department Heads to develop and implement long-term business strategies that support sustainable growth.
• Stay informed on industry trends and market developments, providing actionable insights to guide strategic decisions.

Business Analysis & Decision Support

• Conduct in-depth analyses of market trends, competitor landscapes, and financial performance to identify opportunities and areas for improvement.
• Prepare detailed reports and presentations to support strategic and operational decision-making.
• Develop confidential briefings for the HOD and leadership teams on key business matters.

Project Management & Operational Efficiency

• Manage and oversee special projects assigned by the Country Head, ensuring timely execution and alignment with objectives.
• Design and implement systems to improve operational efficiency, productivity, and resource allocation.
• Coordinate cross-functional communication to maintain consistency and progress across teams.

Leadership & Stakeholder Support

• Act as a liaison between the HOD, senior leadership teams, and external stakeholders.
• Manage and prioritize the HOD’s engagements, ensuring seamless execution of commitments.
• Support the HOD in driving key initiatives and fostering collaboration across departments.

Job Requirements :

• Bachelor’s Degree in Business Administration, Accounting, Finance or related field.
• Possess a strong consultation background and experience with proven expertise in analytics and data-driven problem-solving.

Skills Required:

• Advanced data modeling and analysis skills, including the ability to draw insights and actionable recommendations.
• Strong strategic thinking and business acumen.
• Excellent communication skills to present findings effectively to leadership.

Job Responsibilities :

• • Address & resolve billing-related queries promptly and ensuring data accuracy.
  • Reconcile accounts receivable and payable, ensuring all entries are recorded correctly
  • Manage cash-flow & provide visibility to upper management on a weekly basis
  • Oversee the implementation and smooth operation of e-invoicing platforms, ensuring accurate data upload and synchronization with tax authorities’ platforms where applicable
  • Identify and implement process enhancements to increase operational efficiency pertaining to billing and financial related matters
  • Assist in preparing for audits by providing necessary reconciliations, invoices, and other financial data

Job Requirements

• • Bachelor’s Degree in Accounting, Finance, Business Administration or any relevant field
  • At least 1-3 years of experience in finance, accounting, or operations preferably within the FMCG industry
  • Working knowledge of financial transactions, invoicing, and reconciliations.
  • Familiarity with end-to-end finance operations, including financial reporting, cash management, and general ledger.
  • Good communication and interpersonal skills for interacting with both internal teams and external stakeholders.
  • Ability to manage multiple tasks, prioritize them effectively, and handle financial operations projects with deadlines.

Job Responsibilities :

Operations Supervisor :

• Plan and oversee daily warehouse operations, including  inbounding/outbounding of stock to vans.
• Checking orders, bills, items received, and inventory for accuracy.
• Maintaining delivery order, as well as stock records, relaying relevant information to relevant stakeholders, and preparation of  any necessary documentation for disposals, and returns to ensure operations run smoothly.
• Able to organize first in first out rotation of stocks.
• Able to sort, handle and coordinate the storage and movement for varying categories of inventory.
• Conduct stock counts.
• Communicate and coordinate with the Central and Operations departments to ensure smooth warehouse operations.
• Record and maintain stock movements on Google Sheets.
• Keep the warehouse area safe, clean and organized through regular inspection.
• Coordinating and maintaining fleet and equipment

Warehouse Assistant :

• Plan and Monitoring daily warehouse operations, e.g. inbounding/outbounding
• Excellent knowledge of warehouse work procedures and processes
• Good coordination and organizational skills
• Coordinated the loading and unloading of trucks
• Liaise with another department such as Customer service, Project management and Fleet operation to ensure smooth warehouse operation
• Completed and maintained paperwork required for inbound and outbound materials
• Keep the warehouse area safe, clean and organized through regular inspection

Job Requirements :

• Candidates must possess at least SPM/Diploma in any field
• Preferably candidate with at least 1 year of working experience in the related field. However, Fresh graduates are also encouraged to apply.
• Prior experience in FMCG or distribution field is an added advantage
• Excellent computer skills such as Microsoft Office application and Email
• Good communication skills in Bahasa Malaysia and English
• Ability to solve problems and interact with personnel from various department
• Required Language : Bahasa Malaysia & English
• Few vacancies available in Teluk Intan, Taiping and Sitiawan.

Job Responsibilities :

• • Visiting, servicing and conduct sales at assigned area/outlets that was routed by the Sales Supervisor
  • Penetrate new area/state that acknowledge & agreed by the Sales Supervisor
  • To achieve monthly sales target
  • Exploring, identifying & recruiting wholesaler in the assign area
  • Explain Trade Marketing mechanics (National or Local program)
  • Encouraging retailer to download Ninja Mart App and assist them to claim the Cashback on the Ninja Mart App
  • Ensuring 100% accurate daily collection amount
  • Ensuring all outlet outstanding cleared before due date

Job Requirements :

• • Possess own transport
  • Minimum SPM and above
  • Preferably candidate with FMCG Sales experience. However, fresh graduates are highly encouraged to apply. On the Job Training will be provided
  • Wiling to travel within assigned area
  • Good communication skills
  • Vacancies available :
  • Klang Valley (KL & Selangor)
  • Northern (Penang (Island & Mainland), Taiping, Ipoh, Sitiawan)
  • Southern (Melaka, Bahau, Seremban, Bahau, Johor Bahru, Segamat, Batu Pahat)
  • East Coast (Temerloh, Paka, Kuala Terengganu, Machang, Kota Bharu)

Job Responsibilities :

• Coaching and guidance on hub sales supervisors to ensure they able to lead sales representatives are on top of their tasks to drive the business towards achieving sales target and merchandising execution.
• Maintains and expands region customer base by counselling Sales Representatives, building and maintaining rapport with key customers, identifying new potential customers opportunities under his/her region.
• Ensure New Products are well distributed.
• Review on Daily Sales Operation to improve the sales process by ensuring more time to be spent in the trade by sales team.
• Review sales daily & weekly target with sales supervisors and sales representatives under his/her region.
• Leading region sales team members to achieve sales targets.
• Constantly visit market and field work together with sales representatives to understand the customers and market’s need to provide feedback on trade marketing promotion/merchandising mechanisms.
• Establish productive and professional relationships with key personnel in assigned customer accounts.
• Negotiate and close agreements with large customers.
• Monitor and analyse performance metrics and suggest improvements.
• Provide timely and effective solutions aligned with customers’ needs.
• Monitoring on AR submission, balance AR and ageing AR as well as credit limit assigned for each customer.
• To plan strategies to manage existing and new business opportunities and responsible for the sales volume and distribution of all products distributed by the Company.

Job Requirements :

• Candidate must possess at least a Bachelor’s Degree/Post-Graduate Diploma/Professional Degree in any field.
• Required language(s): Good command of English and Bahasa Malaysia (Speaking proficiency in additional local dialects is an added advantage).
• At least 5 Years of working experience in the FMCG / Retail industry with clearly demonstrated sales ability and have been lead sales team experience.
• Good analytical, planning, and management skills.
• Possess own transport and willing to travel.

Job Responsibilities :

• • Develop and manage relationships with key retail accounts to maximize sales opportunities and strengthen partnerships.
  • Develop and execute sales strategies for modern trade customers to achieve sales targets and business growth objectives. Ensure that each key account performs at its maximum potential.
  • Maintain proactive, high-touch relationships with buyers, category managers, and other stakeholders to drive continuous business development and customer satisfaction.
  • Lead negotiations on pricing, promotions, and terms with key accounts to ensure mutually beneficial partnerships.
  • Continuously monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and adjust the approach as needed.
  • Work closely with internal teams such as marketing, logistics, and operations to ensure seamless execution of strategies and to address any issues related to customers.
  • Provide regular updates on account performance, sales progress, and market insights. Share timely feedback with department heads to ensure alignment with company goals.
  • Coordinate and oversee promotional activities with customers, ensuring proper execution, tracking, and follow-up to maximize impact.
  • Any other related duties and responsibilities as the Company may from time to time properly assign to or confer upon you.

Job Requirements :

• • Bachelor’s Degree in Business Studies, Marketing or a related field.
  • Proven experience in key account management or sales management, with a strong focus on modern trade
  • Demonstrated success in managing client relationships, driving growth, and exceeding sales targets.
  • Strong knowledge of retail dynamics, with a keen understanding of how to manage modern trade accounts, including pricing, promotions, and category management.
  • Experience in negotiating key contracts and deals with large retail chains.
  • Familiarity with go-to-market strategies and the ability to contribute to their successful execution.
  • Ability to navigate and thrive in a dynamic, fast-paced work environment.
  • Exceptional organizational and multitasking skills, with a keen attention to detail.
  • Results-driven mindset with a focus on exceeding performance metrics.
  • Continuous learning and adaptability to stay informed about industry trends and best practices.
  • Wiling to travel when required.

Job Descriptions :

App Marketing Management

• Responsible in managing Ninja Mart Marketing App
• Collaborate with multiple stakeholders, such as product and commercial teams to develop and execute strategies to drive app downloads and increase the user base
• Plan and implement campaigns to re-engage lapsed users and retain active users through loyalty programs, push notifications and in-app messaging
• Design and implement in-app events, promotions, and gamification strategies to enhance user experience
• Track and analyze user behavior and engagement metrics to understand app performance.
• Act as a bridge between commercial and product teams to align app enhancements with user need
• Consolidate any issues regarding the app and work directly with Tech team to resolve the issues

Drive Marketing Campaigns & Strategies

• Define and support overall Brand Marketing integrated strategy together with the regional marketing team
• Responsible for coherent and consistent brand image across all retail touch points in our customers physical stores
• Ensure efficient use of assigned budget to deliver maximum Brand Amplification
• Drive meaningful Campaigns/Partnerships/Tie-ups/Promotions to enhance brand relevancy and strengthen brand and customer engagement
• Identify target audiences, objectives and desired outcomes of marketing campaign
• Develop content of marketing campaigns
• Lead creative agencies to develop communication ideas, and collateral to execute campaign projects.
• Identify new trends and insights to bring about effective marketing activities to increase brand awareness, consideration and conversion.
• Work with internal and external teams to ensure that tasks are completed and programmes are delivered on time
• Analyze, recommend, and implement CRM related activities to promote attainment, loyalty and spending
• Develop Go-to-Market Strategies, such as planning of ATL/BTL/TTL or 360 Plan
• Develop and execute creative marketing/ events planning and all communications initiatives in accordance to brand guideline, principal’s strategic direction and market requirements
• Execute all public relations activities, including liaising with agencies in crafting out adaptable PR plan for Malaysia local market

Stakeholder Management and Critical Thinking

• Ability to make clear decisions based on experience and logic
• Able to work with multiple stakeholders across multiple teams to deliver marketing projects/initiatives

Analytics

• Identifying and track app metrics and related marketing metrics
• Provide analytics and insights to aid in growth of Ninja Mart App

Job Requirements :

• • Degree in Marketing, Business Administration or any other related and relevant field.
  • At least 4-6 years of experience in Marketing preferably within the FMCG industry
  • In-depth knowledge of marketing strategies (brand positioning, advertising, digital marketing and promotions).
  • Proficient in digital tools like media platforms, CRM software, and marketing automation tools.
  • Creative thinking with strong problem-solving abilities to adapt to a fast-paced, changing market.
  • Excellent communication and presentation skills to communicate effectively with both internal teams and external stakeholders.
  • Data-driven and good analytical skills
  • Ability to work under pressure and manage competing priorities in a dynamic environment.
  • Strong negotiation skills and relationship-building capabilities with external partners and vendors.