CAREERS
Khám phá cơ hội nghề nghiệp thú vị tại Ninja Mart
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POSITION
DEPARTMENT
JOB TYPE
Responsibilities
Key Account Lead
- Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.
- Focal contact for day-to-day operations and manage change requests raised by assigned accounts.
- Main customer support for existing operational and system enquiries.
- Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics, documentation and data.
- Independently prepare, draft and review presentations with customers.
Product & Project development
- Handle inquiries and perform related duties including ad hoc and Ninja Mart related tasks as assigned.
- Cross function coordinate for building internal SOP
- Provide Ninja Mart expertise for incoming, onboarding and existing customers.
- Create customer retention using value proposition and continuous improvement
Requirements
- At least 2-5 years of extensive experience in sales, business development, account management, customer success role
- Experience in Distributor management, worked for FMCG’s brands as senior Supervisor/ASM, Trade Marketing Supervisor/Manager
- Experience in 3PL logistics business development, particularly fulfillment and warehousing.
- Track Record on delivering and exceeding sales targets
- At least Diploma / Degree in any Business related field (business, sales, marketing, finance, logistics, supply chain, communication
- Business development or account management experience in Traditional Trade
- Strong existing working relationships with clients
- Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
- Proficiency in English (Reading, Writing & Speaking)
Benefit
- Working address: Ninja Mart Office, 16A Lê Hồng Phong, Quận 10, Thành phố Hồ Chí Minh
Salary and benefits:
- Competitive income compared to the market
- “Tet” bonus , Performance review from 1 – 4 months
- Paid social insurance based on full salary
- 12 days annual leave, 5 days sick leave (with full salary)
- High-class AON Health Insurance for manager level.
- Year End Party, annual Townhall Ceremony
- Annual company trip
- Attractive team-building activities, regular internal activities
- Provide laptop for employees
Key Accountabilities
- Data management (35%):
– Commercial Initiatives:Work with market auditors to clearly understand findings to propose trade marketing/Commercial initiatives;
– Audit assurance lead, monitoring and ensuring market audits are carried out effectively to get the best insights, and to support improvements to the program.
- Local management and coordination:
– Function assurance lead, monitoring and ensuring projects or changes to be made on the ground are well communicated and adopted, and to support continuous improvements to processes;
– Support team by providing and helping them understand relevant data and key actions that needs to be taken.
- Data analysis (30%):
– Local commercial team lead for all cases related to data/templating;
– Mentoring, and supervising team members, facilitating high performance;
– Design and develop commercial / sales ops reports and dashboards (e.g. tracking of incentives to be distributed based on programs and their ROI) and conducting data analysis on these reports.
- Commercial Initiatives (35%):
– Support regional team in planning commercial initiatives by providing insights from market audits and suggesting actionables;
– Support commercial ops functions, to cross check all reports from the beginning of the month to ensure accurate payouts;
– Manage & control budget and cost using.
Key Requirements
- 3-4 years experience in Sales operations, data analysis, and project management, trade MKT roles.
- Degree or relevant experience with quantitative data and driving organizational changes.
- Project management.
- Change management.
- Stakeholder management.
- Data analysis.
- Budget controlling.
Benefit
- Ninja Mart Office: F Central, 16A Le Hong Phong, Hoa Hung Ward, HCM City.
- Salary and benefits:
- Competitive income compared to the market
- “Tet” bonus, Performance review from 1 – 4 months
- Paid social insurance based on full salary
- 12 days annual leave, 5 days sick leave (with full salary)
- High-class AON Health Insurance for manager level.
- Year End Party, annual Townhall Ceremony
- Annual company trip
- Attractive team-building activities, regular internal activities
- Provide laptops for employees
- Training and developing:
- Participate in internal training courses: online/offline
- Opportunities to promote to higher positions: Senior, Team Leader, Manager, etc.