Our Full-time Towards the Industry

Responsibilities

• Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.
• Focal contact for day-to-day operations and manage change requests raised by assigned accounts.
• Main customer support for existing operational and system enquiries.
• Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics, documentation and data.
• Independently prepare, draft and review presentations with customers.

• Handle inquiries and perform related duties including ad hoc and Ninja Mart  related tasks as assigned.
• Cross function coordinate for building internal SOP
• Provide Ninja Mart expertise for incoming, onboarding and existing customers.
• Create customer retention using value proposition and continuous improvement

Requirements

• At least 2-5 years of extensive experience in sales, business development, account management, customer success role
• Experience in Distributor management, worked for FMCG’s brands as senior Supervisor/ASM, Trade Marketing Supervisor/Manager
• Experience in 3PL logistics business development, particularly fulfillment and warehousing.
• Track Record on delivering and exceeding sales targets
• At least Diploma / Degree in any Business related field (business, sales, marketing, finance, logistics, supply chain, communication
• Business development or account management experience in Traditional Trade
• Strong existing working relationships with clients
• Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
• Proficiency in English (Reading, Writing & Speaking)

Benefit

• Working address: Ninja Mart Office, 16A Lê Hồng Phong, Quận 10, Thành phố Hồ Chí Minh

Salary and benefits:

• Competitive income compared to the market
• “Tet” bonus , Performance review from 1 – 4 months
• Paid social insurance based on full salary
• 12 days annual leave, 5 days sick leave (with full salary)
• High-class AON Health Insurance for manager level.
• Year End Party, annual Townhall Ceremony
• Annual company trip
• Attractive team-building activities, regular internal activities
• Provide laptop for employees

Responsibilities

• • Strategic Leadership and Planning (35%)
  • Define and support the overall Brand & Marketing integrated strategy in collaboration with the regional marketing team.
  •  Develop and execute Go-to-Market Strategies, including ATL/BTL/TTL or 360 Plans, to ensure cohesive and impactful brand presence.
  •  Identify target audiences, set objectives, and outline desired outcomes for marketing campaigns
  • Brand Management (20%)
  • Ensure a coherent and consistent brand image across all retail touchpoints in our customers’ physical stores.
  •  Drive meaningful campaigns, partnerships, tie-ups, and promotions to enhance brand relevance and strengthen brand and customer engagement
  • Budget Management (15%)
  • Ensure efficient use of the assigned budget to deliver maximum brand amplification.
  • Track and report on marketing expenditures, ensuring cost-effective strategies and high ROI
  • Campaign Development (20%)
  • Develop and oversee the content of marketing campaigns, ensuring alignment with brand guidelines and market requirements.
  •  Lead in-house marketing team and creative agencies to develop communication ideas and collateral for campaign projects
  • Market Insights and Trends (5%)
  • Identify new trends and insights to drive effective marketing activities that increase brand awareness, consideration, and conversion.
  •  Analyze market data and recommend innovative strategies to stay ahead of industry trends
  • Collaboration and Execution (5%)
  • Work with internal and external teams to ensure that tasks are completed, and programs are delivered on time
  • Execute all public relations activities, including liaising with agencies to craft adaptable PR plans for the local market
  • Develop and execute creative marketing events and all communications initiatives in accordance with the principal’s strategic direction

Requirements

• • Proven track record of developing and executing successful marketing campaigns.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills. English language proficiency is preferred.
  • Proficiency in digital marketing tools and platforms.
  • Strong analytical skills and ability to interpret data to make informed decisions.
  • Ability to work independently and manage multiple projects simultaneously
  • Bachelor’s degree in marketing, Business Administration, or a related field.
  • At least 6-8 years of experience in marketing, with a focus on FMCG and rural markets
  • Stakeholder management – working together with multiple ops personnel
  • Strategic and Results-driven – strong in conceptualizing and planning
  •  Leadership – the candidate will lead the local marketing team
  • Strong Analytical Skills – ability to interpret data to make informed decisions
  • Comfortable with uncertainty – the role will evolve according to business needs
  • Advanced English

Responsibilities:

• • Own the relationship with key brand accounts, project managing shared objectives between the brand and Ninja Mart;
  • Support and provide guidance during launch, including key activities such as customer sell-in and legal and administrative issues;
  • Assess product launches and deployment in the local market, including pricing, place and positioning;
  • Engage brands on large-scale trade marketing initiatives –  including planning, rollout and progress tracking;
  • Lead in ongoing analysis and review of consumer, category, customer, and competitor information as part of a situation assessment of brand performance and identify growth opportunities;
  • Drive performance reporting with brands; focusing on SKU, category, customer level performance.  Recommend solutions and implement improvements.

Requirement:

• • Degree in business administration with a focus on marketing or public relations.
  • At least 5-8 years of working experience preferred as Brand Manager, Key Account Management, Partnerships or Relationship Manager.
  • Have the leadership qualities to potentially lead and grow the department in line with the business unit.

Competency requirement:

• • Knowledgeable in end-to-end marketing management, ability to understand the big picture and are comfortable with details and managing the operations.
  • Proven track record of delivering topline and marketing KPIs
  • You are equipped with media-savvy, particularly in digital marketing and know-how.
  •  Comfortable with uncertainty – the role will evolve according to business needs

The candidate will be directly involved in:-

• • Visiting, servicing and conduct sales at assigned area/outlets that was routed by the Sales Supervisor
  • Visiting minimum of 15 outlets per day
  • Penetrate new area/state that acknowledge & agreed by the Sales Supervisor
  • To achieve monthly sales of RM30,000 (To be revise on quarter basis)
  • Exploring, identifying & recruiting wholesaler in the assign area
  • Explain Trade Marketing mechanics (National or Local program)
  • Encouraging retailer to download Ninja Mart App and assist them to claim the Cashback on the Ninja Mart App
  • Ensuring 100% of daily collection vs Amast must be tallied
  • All outlet outstanding must be cleared before due date

Education Requirements:-

• • 2+ years of FMCG sales experience

Work Experience Requirements:-

• • The ideal candidate would have experience in some of the following: sales, trade marketing, FMCG

The candidate will be directly involved in:

• • • Executing operational expansion involving multiple warehouses and fleet teams, route to market execution and local councils in regards to licensing and adherence to local requirements.
    • Provide support, for the Operations and fulfillment Team in the day to day processors
    • Creating reports, and overall business requirements  in partnership with key stakeholders and functional leaders in the company such as Operations, Fulfillment, and Inventory.
    • Monitor and maintain performance strategy and roadmap covering stages from concept to scaling.
    • Manage timelines and communicate progress to executive teams.

Education Requirements

• • 2+ years of experience. Must be willing to work on the ground and ‘get their hands dirty’

Work Experience Requirements

• • The ideal candidate would have experience in some of the following: retail operations, FMCG, logistics, warehouse operations

Job Requirements

• • • Manage business development pipeline, including new and ongoing brands by building strong client relationships to ensure that the account performs and grows to its maximum potential
    • Support the partnerships manager  in developing brand partnership activities,create and maintain partnership materials including slide decks, collecterals, performance metrics and value adds
    • Build a strong client relationship to ensure accounts perform and grow to their maximum potentialConduct comprehensive competitive analysis to inform and shape the go-to-market strategy for potential brands to be onboarded
    • Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers.
    • All non-sales activities or diversionary activities could be supported by support functions.
    • Provide timely and responsive feedback to department heads and local teams on sales performance, market insights, and any issues from first contact with clients to full onboarding of clients
    • This is a key role that will have an impact in supporting the growth of a regional scale-up.

Education & Skills Required

• • • Bachelor’s degree in Business, Marketing, or a related field is a plus.

Work Experience Requirements

• • • Proven experience in business development, account management, or a related role.
    • Demonstrated success in managing client relationships and driving account growth.
    • Strong understanding of brand partnerships and the ability to contribute to the development of partnership activities.
    • Proficiency in conducting comprehensive competitive analyses to inform strategic decision-making.
    • Excellent communication skills to collaborate effectively with support departments and provide timely feedback to various teams.
    • Familiarity with go-to-market strategies and the ability to shape and execute them successfully.
    • Ability to navigate and thrive in a dynamic, fast-paced work environment.
    • Exceptional organizational and multitasking skills, with a keen attention to detail.
    • Results-driven mindset with a focus on exceeding performance metrics.
    • Continuous learning and adaptability to stay informed about industry trends and best practices