Our Vietnam Towards the Industry

Responsibilities

• Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.
• Focal contact for day-to-day operations and manage change requests raised by assigned accounts.
• Main customer support for existing operational and system enquiries.
• Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics, documentation and data.
• Independently prepare, draft and review presentations with customers.

• Handle inquiries and perform related duties including ad hoc and Ninja Mart  related tasks as assigned.
• Cross function coordinate for building internal SOP
• Provide Ninja Mart expertise for incoming, onboarding and existing customers.
• Create customer retention using value proposition and continuous improvement

Requirements

• At least 2-5 years of extensive experience in sales, business development, account management, customer success role
• Experience in Distributor management, worked for FMCG’s brands as senior Supervisor/ASM, Trade Marketing Supervisor/Manager
• Experience in 3PL logistics business development, particularly fulfillment and warehousing.
• Track Record on delivering and exceeding sales targets
• At least Diploma / Degree in any Business related field (business, sales, marketing, finance, logistics, supply chain, communication
• Business development or account management experience in Traditional Trade
• Strong existing working relationships with clients
• Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
• Proficiency in English (Reading, Writing & Speaking)

Benefit

• Working address: Ninja Mart Office, 16A Lê Hồng Phong, Quận 10, Thành phố Hồ Chí Minh

Salary and benefits:

• Competitive income compared to the market
• “Tet” bonus , Performance review from 1 – 4 months
• Paid social insurance based on full salary
• 12 days annual leave, 5 days sick leave (with full salary)
• High-class AON Health Insurance for manager level.
• Year End Party, annual Townhall Ceremony
• Annual company trip
• Attractive team-building activities, regular internal activities
• Provide laptop for employees

Responsibilities

• • Strategic Leadership and Planning (35%)
  • Define and support the overall Brand & Marketing integrated strategy in collaboration with the regional marketing team.
  •  Develop and execute Go-to-Market Strategies, including ATL/BTL/TTL or 360 Plans, to ensure cohesive and impactful brand presence.
  •  Identify target audiences, set objectives, and outline desired outcomes for marketing campaigns
  • Brand Management (20%)
  • Ensure a coherent and consistent brand image across all retail touchpoints in our customers’ physical stores.
  •  Drive meaningful campaigns, partnerships, tie-ups, and promotions to enhance brand relevance and strengthen brand and customer engagement
  • Budget Management (15%)
  • Ensure efficient use of the assigned budget to deliver maximum brand amplification.
  • Track and report on marketing expenditures, ensuring cost-effective strategies and high ROI
  • Campaign Development (20%)
  • Develop and oversee the content of marketing campaigns, ensuring alignment with brand guidelines and market requirements.
  •  Lead in-house marketing team and creative agencies to develop communication ideas and collateral for campaign projects
  • Market Insights and Trends (5%)
  • Identify new trends and insights to drive effective marketing activities that increase brand awareness, consideration, and conversion.
  •  Analyze market data and recommend innovative strategies to stay ahead of industry trends
  • Collaboration and Execution (5%)
  • Work with internal and external teams to ensure that tasks are completed, and programs are delivered on time
  • Execute all public relations activities, including liaising with agencies to craft adaptable PR plans for the local market
  • Develop and execute creative marketing events and all communications initiatives in accordance with the principal’s strategic direction

Requirements

• • Proven track record of developing and executing successful marketing campaigns.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills. English language proficiency is preferred.
  • Proficiency in digital marketing tools and platforms.
  • Strong analytical skills and ability to interpret data to make informed decisions.
  • Ability to work independently and manage multiple projects simultaneously
  • Bachelor’s degree in marketing, Business Administration, or a related field.
  • At least 6-8 years of experience in marketing, with a focus on FMCG and rural markets
  • Stakeholder management – working together with multiple ops personnel
  • Strategic and Results-driven – strong in conceptualizing and planning
  •  Leadership – the candidate will lead the local marketing team
  • Strong Analytical Skills – ability to interpret data to make informed decisions
  • Comfortable with uncertainty – the role will evolve according to business needs
  • Advanced English