Our Sales & Marketing Towards the Industry

Key Responsibilities :

• Sales Support & Coordination:
• Act as the main point of contact for sales teams, providing operational support to ensure the smooth execution of sales activities.
• Oversee order processing, ensuring all orders are placed, processed, and fulfilled accurately and on time.

• Customer Service & Retention:
• Address customer inquiries and complaints, working with internal teams to resolve issues related to order discrepancies and delivery delays.
• Develop and implement retention strategies to improve customer satisfaction and build long-term relationships.

• Order Issue Resolution:
• Monitor and resolve order-related issues by coordinating with logistics and warehouse teams, ensuring any discrepancies are addressed promptly.
• Proactively identify potential bottlenecks in the order cycle and implement corrective actions to minimise disruptions.

• Cross-Functional Coordination:
• Serve as a liaison between the sales, logistics, and customer service teams to streamline order processing and issue resolution.
• Facilitate communication between departments to improve efficiency and ensure alignment on business objectives.

• Sales Reporting & Insights:
• Track and analyse sales performance, order fulfilment, and customer service metrics to identify areas for improvement.
• Generate and present reports that provide insights into order statuses, customer satisfaction, and sales team performance.

Requirements :

• Bachelor’s degree in Business Administration, Sales, Logistics, or a related field.
• Minimum 1 year of experience in a sales support, customer service, or order management role, ideally within the FMCG or logistics industry.
• Proven track record of coordinating cross-functional teams and resolving customer service issues efficiently.
• Experience in using CRM or order management systems to track and report on sales activities
• Excellent coordination and time management skills
• Strong problem-solving abilities and exceptional customer service skills.
• Effective communication skills and collaboration with cross-functional teams
• High attention to detail and technical proficiency in managing order systems and reporting.

Job Responsibilities :

• • Visiting, servicing and conduct sales at assigned area/outlets that was routed by the Sales Supervisor
  • Penetrate new area/state that acknowledge & agreed by the Sales Supervisor
  • To achieve monthly sales target
  • Exploring, identifying & recruiting wholesaler in the assign area
  • Explain Trade Marketing mechanics (National or Local program)
  • Encouraging retailer to download Ninja Mart App and assist them to claim the Cashback on the Ninja Mart App
  • Ensuring 100% accurate daily collection amount
  • Ensuring all outlet outstanding cleared before due date

Job Requirements :

• • Possess own transport
  • Minimum SPM and above
  • Preferably candidate with FMCG Sales experience. However, fresh graduates are highly encouraged to apply. On the Job Training will be provided
  • Wiling to travel within assigned area
  • Good communication skills
  • Vacancies available :
  • Klang Valley (KL & Selangor)
  • Northern (Penang (Island & Mainland), Taiping, Ipoh, Sitiawan)
  • Southern (Melaka, Bahau, Seremban, Bahau, Johor Bahru, Segamat, Batu Pahat)
  • East Coast (Temerloh, Paka, Kuala Terengganu, Machang, Kota Bharu)

Job Responsibilities :

• Coaching and guidance on hub sales supervisors to ensure they able to lead sales representatives are on top of their tasks to drive the business towards achieving sales target and merchandising execution.
• Maintains and expands region customer base by counselling Sales Representatives, building and maintaining rapport with key customers, identifying new potential customers opportunities under his/her region.
• Ensure New Products are well distributed.
• Review on Daily Sales Operation to improve the sales process by ensuring more time to be spent in the trade by sales team.
• Review sales daily & weekly target with sales supervisors and sales representatives under his/her region.
• Leading region sales team members to achieve sales targets.
• Constantly visit market and field work together with sales representatives to understand the customers and market’s need to provide feedback on trade marketing promotion/merchandising mechanisms.
• Establish productive and professional relationships with key personnel in assigned customer accounts.
• Negotiate and close agreements with large customers.
• Monitor and analyse performance metrics and suggest improvements.
• Provide timely and effective solutions aligned with customers’ needs.
• Monitoring on AR submission, balance AR and ageing AR as well as credit limit assigned for each customer.
• To plan strategies to manage existing and new business opportunities and responsible for the sales volume and distribution of all products distributed by the Company.

Job Requirements :

• Candidate must possess at least a Bachelor’s Degree/Post-Graduate Diploma/Professional Degree in any field.
• Required language(s): Good command of English and Bahasa Malaysia (Speaking proficiency in additional local dialects is an added advantage).
• At least 5 Years of working experience in the FMCG / Retail industry with clearly demonstrated sales ability and have been lead sales team experience.
• Good analytical, planning, and management skills.
• Possess own transport and willing to travel.

Job Descriptions :

App Marketing Management

• Responsible in managing Ninja Mart Marketing App
• Collaborate with multiple stakeholders, such as product and commercial teams to develop and execute strategies to drive app downloads and increase the user base
• Plan and implement campaigns to re-engage lapsed users and retain active users through loyalty programs, push notifications and in-app messaging
• Design and implement in-app events, promotions, and gamification strategies to enhance user experience
• Track and analyze user behavior and engagement metrics to understand app performance.
• Act as a bridge between commercial and product teams to align app enhancements with user need
• Consolidate any issues regarding the app and work directly with Tech team to resolve the issues

Drive Marketing Campaigns & Strategies

• Define and support overall Brand Marketing integrated strategy together with the regional marketing team
• Responsible for coherent and consistent brand image across all retail touch points in our customers physical stores
• Ensure efficient use of assigned budget to deliver maximum Brand Amplification
• Drive meaningful Campaigns/Partnerships/Tie-ups/Promotions to enhance brand relevancy and strengthen brand and customer engagement
• Identify target audiences, objectives and desired outcomes of marketing campaign
• Develop content of marketing campaigns
• Lead creative agencies to develop communication ideas, and collateral to execute campaign projects.
• Identify new trends and insights to bring about effective marketing activities to increase brand awareness, consideration and conversion.
• Work with internal and external teams to ensure that tasks are completed and programmes are delivered on time
• Analyze, recommend, and implement CRM related activities to promote attainment, loyalty and spending
• Develop Go-to-Market Strategies, such as planning of ATL/BTL/TTL or 360 Plan
• Develop and execute creative marketing/ events planning and all communications initiatives in accordance to brand guideline, principal’s strategic direction and market requirements
• Execute all public relations activities, including liaising with agencies in crafting out adaptable PR plan for Malaysia local market

Stakeholder Management and Critical Thinking

• Ability to make clear decisions based on experience and logic
• Able to work with multiple stakeholders across multiple teams to deliver marketing projects/initiatives

Analytics

• Identifying and track app metrics and related marketing metrics
• Provide analytics and insights to aid in growth of Ninja Mart App

Job Requirements :

• • Degree in Marketing, Business Administration or any other related and relevant field.
  • At least 4-6 years of experience in Marketing preferably within the FMCG industry
  • In-depth knowledge of marketing strategies (brand positioning, advertising, digital marketing and promotions).
  • Proficient in digital tools like media platforms, CRM software, and marketing automation tools.
  • Creative thinking with strong problem-solving abilities to adapt to a fast-paced, changing market.
  • Excellent communication and presentation skills to communicate effectively with both internal teams and external stakeholders.
  • Data-driven and good analytical skills
  • Ability to work under pressure and manage competing priorities in a dynamic environment.
  • Strong negotiation skills and relationship-building capabilities with external partners and vendors.