Our Partnerships Towards the Industry

Responsibilities

• Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.
• Focal contact for day-to-day operations and manage change requests raised by assigned accounts.
• Main customer support for existing operational and system enquiries.
• Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics, documentation and data.
• Independently prepare, draft and review presentations with customers.

• Handle inquiries and perform related duties including ad hoc and Ninja Mart  related tasks as assigned.
• Cross function coordinate for building internal SOP
• Provide Ninja Mart expertise for incoming, onboarding and existing customers.
• Create customer retention using value proposition and continuous improvement

Requirements

• At least 2-5 years of extensive experience in sales, business development, account management, customer success role
• Experience in Distributor management, worked for FMCG’s brands as senior Supervisor/ASM, Trade Marketing Supervisor/Manager
• Experience in 3PL logistics business development, particularly fulfillment and warehousing.
• Track Record on delivering and exceeding sales targets
• At least Diploma / Degree in any Business related field (business, sales, marketing, finance, logistics, supply chain, communication
• Business development or account management experience in Traditional Trade
• Strong existing working relationships with clients
• Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
• Proficiency in English (Reading, Writing & Speaking)

Benefit

• Working address: Ninja Mart Office, 16A Lê Hồng Phong, Quận 10, Thành phố Hồ Chí Minh

Salary and benefits:

• Competitive income compared to the market
• “Tet” bonus , Performance review from 1 – 4 months
• Paid social insurance based on full salary
• 12 days annual leave, 5 days sick leave (with full salary)
• High-class AON Health Insurance for manager level.
• Year End Party, annual Townhall Ceremony
• Annual company trip
• Attractive team-building activities, regular internal activities
• Provide laptop for employees