Business Operations
Our Business Operations Towards the Industry
Responsibility
- Troubleshoot & log relevant issues as well as plan upskilling workshops for the ground team with regards to system related changes and best practices
- Supporting daily business operations activities to ensure smooth execution of operations activities, relationship management with different stakeholders to ensure business continuity
- Identify and execute continuous improvement initiatives to enhance provision of services by reviewing and revising operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.
- Collaborate closely with regional product and tech teams to resolve issues and build a roadmap for systemic improvements.
- Accountable for achieving the support operations services related target Key Performance Indicators (KPIs), operational level agreements and service levels agreed by the clients/principles
- Develop staff capability, knowledge, skills and understanding of the Operations support operations and business needs. Ensure all SOP are adhered to and documented in a timely and accurate manner.
- Assess the company’s operational and strategic performance timely and identify key areas of improvements.
Requirements
- Preferred experience in: Product, Logistics, FMCG Supply Chain, OperationsBachelor’s Degree in a relevant field
- Action oriented – the role will be working in a fast paced environment, solving problems within timelines
- Analytical – the candidate will need to make data driven decisions and lead on improvement and growth
- Stakeholder Management- the candidate will work an international team and will need to manage stakeholders from diverse backgrounds
- Comfortable with uncertainty – business needs for supply are always changing, candidate has to be ready to change processes to fit new business needs
Benefits
Salary and benefits:
- Competitive income compared to the market
- “Tet” bonus, Performance review from 1 – 4 months
- Paid social insurance based on full salary
- 12 days annual leave, 5 days sick leave (with full salary)
- High-class AON Health Insurance for manager level.
- Year End Party, annual Townhall Ceremony
- Annual company trip
- Attractive team-building activities, regular internal activities
- Provide laptops for employees
Training and developing:
- Participate in internal training courses: online/offline
- Opportunities to promote to higher positions: Senior, Team Leader, Manager, etc.
Work environment & colleagues:
- Senior leaders are open-minded, respectful, and ready to facilitate personal growth;
- Young and dynamic working environment;
- The scope of work is large, the company has more than 4000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.
Responsibilities
- Business Operations & Administration (30%)
- Responsible for the project management of highest-value projects and its corresponding outcomes.
- Product & Tech (30%)
- Responsible for ensuring main pillars of business are adopting tech solutions, providing L1 tech support and giving feedback/requirements to regional product and tech teams
- Data & Analytics (30%)
- Responsible for performance measurement and reporting including business insights on productivity & efficiency
- Team development, guidance and training (10%)
- Responsible for team administration, guiding and reviewing outputs of Biz Ops team
Requirements
- 7+ years working experience in a Business Improvement/ Process improvement/ Consulting role
- Bachelor’s degree in Business Administration/ MBA, Operations
- Experience in a people management roleExcellent communication skills
- Demonstrated experience in executing complex multi-stakeholder projectsDemonstrated experience in project managementExperience with SQL or any other data management/ aggregation language
- Good English
Working Address: Le Hong Phong, 10 District, Ho Chi Minh City